The Credit/Re-Bill process for a Standard Sales Order (Emulsion and/or Accessory Items) will be pretty straight forward.  However, this process for Direct Delivery Sales Orders will be quite different since there is a Purchase Order directly linked to the Sales Order.  Since there is quite a difference in how each of these are processed, I have separated out the instructions for each type of Sales Order.


Standard Sales Orders


  • Add the credit line, register the quantity back into inventory then post the packing slip.
  • Add a new line with correct quantity and unit price, pick the quantity from inventory and post the packing slip.
  • Invoice the credit line.
  • Invoice the re-bill line.

Direct Delivery Sales Orders

  • Create a new Direct Delivery Sales Order identical to the Sales Order being credited, including the Customer Requisition and PO number from the original Sales Order.  Line items will be negative quantities and same unit price as the original Sales Order.
  • Use the Direct Delivery button on the Sales Order to create the Direct Delivery Purchase Order.  Make certain line item unit price is the same as the original Purchase Order.
  • On each Sales Order line item click the Update Line drop down then click Registration, this will open the Registration screen.  Here you can check the Auto-Create check box or click the green Add button to add the line from the Transactions area to the Registration area of the screen.  After verifying the quantity, Site, Warehouse, Location and Batch Number for each item, click the Post All button to register the line item into inventory.  Perform this step for each line item on the Sales Order.
  • After registering items into inventory on the Sales Order side go to the Purchase Order.  For each line item here you will click the Update Line drop down the click Pick, this will open the Pick screen.  In the Transactions area click the Add Picking List Update button, this will  add a line in the Picking List Updates area of the screen.  Here you will verify the quantity, Site, Warehouse, Location and Batch Number then click the Register All button, this will remove the quantity for the line item from inventory.  Perform this process for each line item on the Purchase Order
  • Confirm the Purchase Order and post the product receipt.  Use the exact same date and product receipt number from the original PO.  Add a -CR at the end of the product receipt number to indicate this is a credit.
  • After posting the product receipt for the Purchase Order do not invoice the PO!  Go back to the Sales Order, finish processing and invoice using the same date as the original Sales Order invoice.
  • Inform the AP department to settle the original Direct Delivery PO and the new Credit PO against each other.  As long as the line item quantities are the same on both PO's when invoicing the credit PO any variances can be managed during the invoice process.
  • After the Credit Sales/Purchase Order processing is completed through invoicing, create a new Direct Delivery Sales/Purchase Order with the correct line items, quantities.  Use the same line item unit price as the original Sales/Purchase order.
  • When processing the product receipt and invoices use the same product receipt number and date.  Also, use the same invoice date as the original for both the Sales Order and Purchase Order.