Nelson Brothers IT Helpdesk

General

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General 30

• How to Access the Barracuda Email Security Service
• How to Install and Sign In to Slack on an Android (9) Device
• How to Install and Log in to Slack on Windows
• How to Log In to Slack Via Web Browser
• How to Install and Configure the Slack Outlook Add-in For Windows

See all 30 articles

AX 33

• How to Create and Finish an In-House Repair Workshop Order
• How to Set up the Packing Slip Print Window Options
• How to Create and Finish an Outside Repair Workshop Order
• How to Add Driver’s Pay Charges to a Sales Order
• How to Create A Direct Delivery Sales Order For Bulk Products

See all 33 articles

D365 60

• How to Enter External Item Numbers and Descriptions Using the Excel Add-In
• How to Update a Vendor’s Remit to Address in D365
• How to Cancel a Purchase Order if it has Already Been Received but not Invoiced
• How to Create a Finished Good Released Product By Copying An Existing Product in D365
• How to Update/Add a Customer’s ATF License Information in D365

See all 60 articles

Internal Knowledge Base

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Azure 5

• Azure SQL Info for Drone Project
• Azure SQL Info for Gassing App Project
• PowerApp per App License Adding
• Adding a Read Only User to SQL Servers for ISG in Azure
• Azure Standards

Infrastructure 24

• Nelson Public Facing IP Ranges
• How To Uninstall SentinalOne On MacOS
• How To Reset A Stuck Product Key
• Birmingham Blink Camera Configuration
• How to Get Support for the Pitney Bowes Postage Machine in the Birmingham 1F Office

See all 24 articles

Nelson Brothers iOS and Android App Information 2

• App Store Connect
• Google Play Console

Data Masons EDI 1

• How to Recover Corrupted Workflow Scheduler Cache File swResourceList

SentinelOne 0

Apple ID 0

Citrix Configuration (New Market) 0

Tier 1 and Tier 2 Views Freshservice 1

• Tier 1 and Tier 2 Views Freshservice

Zebra Printer 0

Kioware Wisenet Wav Software Setup Guide 0

Patch My PC 2

• Patch My PC Intune
• Adobe Pro and Reader Implementation information

RingCentral 1

• ALGO 8180 Audio Alerter | Paging Setup on RingCentral

Parrish iPads 1

• Parrish iPads Config

Nelson Brothers App 1

• Bluehost Info

DR Backup for Entra ID and Intune 3

• DR Backup for Intune
• DR Backup for Entra ID
• DR Plan and Documentation

Infrastructure

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Printer Inventory 0

Network Inventory 0

NB-Secure SSID 2

• NB- Security Config Profiles
• NB-Secure Setup Documentation

Intune

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Intune Automations 4

• Retry Failed Win32 Apps GRS Remediation Script
• Remediation Script to check network certificates
• Clear Stale User Certificates Remedition Script
• Planner Kiosk Automation Scripts

Configuration Policies 0

Fresh service Sync 1

• FreshService Intune Sync

Entra ID

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Fresh service Sync 1

• FreshService Entra Sync

Run-Books

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AutoPilot Enrollment 2

• Enroll Devices into Autopilot Automatically
• Enrolling New Devices into AutoPilot

MacOS Enrollment 6

• P2 Manual MacOS Post Enrollment Setup
• P1 Manual MacOS Enrollment to ABM and MDM
• User access to Personal iCloud and Apple Store
• Sync the Desktop and Documents Folder with One Drive
• MacOS Info Page for End Users

See all 6 articles

ConnectWise 1

• Elevate a support session into service mode

Windows 0

Printers 1

• Print Spooler Restart and Backup Script

Certificates 0

Networking 0

App Push 2

• Steps to Repair Intune Company Portal App
• Uninstall and reinstall the Intune Company Portal App

Ring Central 1

• Setup Guides: RingCentral for Teams Plugin