Elevate a support session into service mode
By using the Send Ctrl+Alt+Del command, hosts can elevate themselves into service mode and control a guest's machine.
To elevate a session into service mode as a host:
1. Open the Essentials menu and select Send Ctrl+Alt+Del
In the host client, open the Essentials menu and click Send Ctrl+Alt+Del.
2. Enter administrator credentials
Enter local machine or domain administrator credentials and click OK.
Note: If you are a user connected to a Microsoft Entra ID domain, enter your credentials in the form azuread\[email protected]. If needed, open a command prompt and enter the command whoami to find your Entra ID credentials.
3. Wait to reconnect to the session
A Windows prompt on the guest's side will appear, and the guest will then need to click Yes to elevate the session into service mode. You will temporarily disconnect from the session until the guest has clicked Yes.