Make Sure the Configuration Policies are Pushed
1. Ensure that the following Intune Configuration Policies are pushed to the device.
Defender Antivirus Exclusions
Defender Antivirus Baseline
Onboard to Defender for Endpoint
Troubleshooting: If the device is not pulling the configuration policies, please try the steps listed below......
T1. Make sure that the device is turned on and has an internet connection.
T1.1 Ensure that the device is compliant.
T1.2. Ensure that the device as all the latest updates installed.
T1.3. Initiate a sync on the device in company portal wait around 5-10 minutes and then restart the device.
Uninstall Sentinel One on the Device
2. Navigate to the "Inventory" tab in the Sentinel one portal and look up the device.
2.1. Click the checkbox to select the device and select the actions button
2.2. Navigate to "Endpoints > Endpoint Actions" and select "Uninstall"
2.3 Refresh the screen after 3 to 5 minutes to make sure that the device is no longer shown in the Sentinel One portal (This means that the AV is no longer installed on the device and is not reporting back to the Sentinel One Portal)
Troubleshooting: If the device is not getting removed from the portal, that means that Sentinel One is still installed on the device and the device is not reachable. Please try the steps listed below......
T2. Make sure that the device is turned on and has an internet connection.
T2.1 If the uninstall attempt is unsuccessful, Sentinel One will keep attempting to uninstall the agent from your first uninstall request.
Ensure That the Device is Showing as Managed in Defender for Endpoint
3. In the Defender Portal, navigate to "Assets > Devices" and you should see a list of devices.
3.1 Click the "Filter" button on the top left of the page and under "Onboarding Status" select the "Onboarded" checkbox.
3.2 If you applied the filter correctly, you will now only see the list of devices that are onboarded to Defender for Endpoint.
3.3 Search the full device name in the search bar. You should see the device listed.
3.4 Ensure that the "Sensor Health State" is "Active" and the "Onboarding Status" is listed as "Onboarded".
Troubleshooting: If the device is not listed in Defender, please try the steps listed below......
T3. Make sure that the device is turned on and has an internet connection.
T3.1 Ensure that the device is compliant.
T3.2. Ensure that the device as all the latest updates installed.
T3.3. Initiate a sync on the device in company portal wait around 5-10 minutes and then restart the device.